I have posted before about 21classes, so I'm hoping there are some out there with answers.
I have been using it with my students this semester. Although it has glitches and navigating the administration part is sometimes infuriating because of its counter intuitive menus and submenus that duplicate each other and overlap too much, my students are loving its more effective and robust features. I have been able to live with the glitches and workarounds, but recently I noticed some things:
1. their support is weak. they respond inconsistently or not at all to email and phone message.
2. the blog they have on 21publish.com hasn't been updated in about a year.
3. as of yesterday, the site is down and there is nothing on their blog helping their users understand why it is down, what is being done, or when it might be back up.
Is anyone out there in 2.0 land using this site? It has been my least worst option for student blogging. I like that my students don't need email to use it. I like that I get to view and okay comments and entries. I like most of its functions. But I'm getting frustrated and I am starting to think that maybe this company is not being run very well behind the scenes. I don't want to believe that, but I don't want to be in denial either. I see a lot of positive feedback for edublogs online, but my trial with them disappointed.
I'm anxious for thoughts, comments, especially for those that have direct experience with 21classes, or teachers who can offer comparisons of 21classes with other student blogging sites they have used.
Middle School 2.0 Enthusiast