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I thought I would update this forum on how we are doing with SharpSchool now...a year later.
Even though from my June 2010 post above, where I had second thoughts, I am glad that I did move forward with the implementation of Sharpschool in our district.
I am pleased to say that we did not find the slowdowns mentioned in previous postings. In fact, any time any of our staff had an issue and called their support team, the issue was resolved in a very timely manner!
The team at SharpSchool has checked in with me throughout the year to see if we are pleased with their service and their product. Anytime I have provided feedback on changes or what we would like to see upgraded, they have been very responsive and cooperative. They helped us custom design our splash page to meet our specific criteria, which I did not find with any of the other providers unless they charged a large fee.
A big part of the criteria we desired in a web hosted solution, surrounded professional development. We can have a great looking site, but if it isn't easy to update and keep content current, then we didn't accomplish our communication goals. Sharpshool provided on site training, webinars, manuals and a great customer support site that contains videos and a knowledgebase to support our PD needs.
I know it is a BIG step when selecting a web hosting solution and there are always issues with any solution you select. So what it really comes down to is how responsive the support team is on resolving those issues and I have found that SharpSchool meets our high expectations in this area.
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